Change the time that an agent worked on a crew task
Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.
Antes de Iniciar
Role required: wm_admin, wm_manager, wm_dispatcher, wm_crew_moderator.
Por Que e Quando Desempenhar Esta Tarefa
When you edit the Actual work start or Actual work end values, the Work duration and Actual work duration update for the agent.
Procedimento
- Navigate to .
- Select the complete work order task for which you want to change an agents time.
- In the Task Assignees tab, select the Resource type on the name of the agent you want to edit the time worked for.
- Update the Actual work start or Actual work end.
- Select Update.