Track the current location of agents from email or SMS notifications
Track the current location of agents and their estimated time of arrival through email or SMS notifications.
Por Que e Quando Desempenhar Esta Tarefa
Customers may see multiple geolocation records for a Field Service agent, showing different coordinates but the same timestamp. This is caused when the customer’s mobile device caches location requests and sends multiple at once. This happens when battery save mode is active on the customer’s device.
Antes de Iniciar
Role required: sn_customerservice.customer and sn_customerservice.consumer
Por Que e Quando Desempenhar Esta Tarefa
A link is sent through email or SMS notifications to track the current location of agents and their estimated time of arrival. An email or SMS notification for tracking agents include work task information, such as task number, information about the agent coming to perform the task, estimated time of arrival, and a link that enables you to track the agent.
Procedimento
- Open the SMS or email notification.
- Select the link provided in the notification to track the agent.
- If the login page for the Customer or Consumer Service Portal displays, log in.