Security Incident Management Premium dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Security Incident Management Premium Dashboard

    The Security Incident Management Premium dashboard leverages advanced Platform Analytics visualizations to assist security managers in monitoring the volume, performance, and progress of security incidents, from initial detection through containment, eradication, and recovery. This dashboard requires a licensed version of Performance Analytics.

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    Key Features

    • End User Roles and Goals:
      • Security Response Manager: Requires visibility into the overall state and volume of security incidents. Role: snsi.manager
      • Security Response Administrator: Needs to quickly identify areas of concern and control Security Incident Response data. Role: snsi.admin
      • Security Response Analysts: Focus on prioritizing vulnerabilities based on organizational criticality. Role: snsi.analyst
    • Performance Indicators:
      • Average age of open security incidents
      • Average reassignment times
      • Average age of last update
      • Percentage of incidents not updated in 5 days
    • Data Quality Filters: Interactive filters for incident category, risk, priority, and severity.
    • KPI Indicators: Includes metrics such as % of new critical incidents, average age of open incidents, and average close time.

    Key Outcomes

    Utilizing this dashboard enables security teams to effectively track and manage security incidents, prioritize actions based on criticality, and improve overall response efficiency. Users can expect enhanced visibility into their security posture and the capacity to address vulnerabilities that are most relevant to their organization.

    This dashboard uses advanced Platform Analytics visualizations to aid security managers to track the volume, performance and progress of security incidents from initial analysis/detection to containment, eradication, and recovery. The licensed version of Performance Analytics is therefore required.

    Figure 1. Security incident response by state
    The Process by State tab of the Security Incident Management Premium dashboard
    Figure 2. Security incident response by age
    Workbench widget showing key security incident indicators broken down by age

    End users and roles

    End user and goal Required role Benefits
    Security Response Manager: Needs clear visibility into the overall state and volume of security incidents associated with applications and services. sn_si.manager Can review the overall security posture with the ability to adjust the members of assignment groups.
    Security Response Administrator: Needs to pinpoint areas of concern quickly and have full control over all Security Incident Response data while administering territories and skills, as needed. sn_si.admin Can adjust risk calculation parameters to ensure vulnerable items that are most pertinent to the organization are being addressed first.
    Security Response Analysts: Need to quickly prioritize which vulnerabilities to focus on based upon criticality to the organization. sn_si.analyst Tier 1 and 2 security analysts work on security incidents. They can create and update security incidents, requests, and tasks, as well as problems, changes, and outages related to their incidents.

    Security Incident Management Premium indicators

    The Process by State and Process by Age tabs contain workbench widgets with the following indicators:
    Average age
    The Average age of open security incidents indicator uses the formula [[Summed age of open security incidents]] / [[Number of open security incidents]] / 24 to give a result in days.
    Average reassignment times
    The Average re-assignment of open security incidents indicator uses the formula Summed re-assignment of open security incidents / Number of open security incidents.
    Average age of last update
    The Average age of last update of open security incidents indicator uses the formula Summed age of last update of open security incidents / Number of open security incidents / 24 to give a result in days.
    % not updated in 5 days
    The % of open security incidents not updated in last 5 days indicator uses the formula ( [[Number of open security incidents not updated in the last 5 days]] / [[Number of open security incidents]] ) * 100.
    The Data Quality tab has interactive filters for the Category of the security incident and the levels of Risk, Priority, and Severity. These filters are applied simultaneously to the following indicators:
    Security Incidents Open for More Than 30 Days by Assignment Group and State
    The Number of open security incidents filtered for an age of 30 days and broken down by Assignment group and State.

    Heatmap widget of security incidents open more than 30 days with the Assignment Group and State level 1 and 2 breakdowns

    Security Incidents With Assignee That is not Active
    The Number of open security incidents with no assignee or an assignee who is not active.
    Security Incidents Open for More Than 30 Days by Assignment Group and State
    The Number of open security incidents not updated in the last 30 days indicator broken down by Assignment group and State.
    The KPI tab has the following additional indicators:
    • % of new critical security incidents
    • Average Age of Open Security Incidents
    • Average Close Time of Security Incidents
    • % Of Security Incidents that have been reassigned
    • % of Security Incidents closed on first assignment
    • % of security incidents closed by self-service
    • % of security incidents not solved
    • Average Close time of security incident tasks

    Breakdowns

    The following breakdowns apply to the indicators on the dashboard:
    • Security Group
    • Security Incident Age
    • Security Incident Category
    • Security Incident Priority
    • Security Incident State