Platform Analytics Solutions for Application Vulnerability Response

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Platform Analytics and Reporting Solutions for Application Vulnerability Response

    The Platform Analytics and Reporting Solutions for Application Vulnerability Response offers prepackaged analytics content for ServiceNow AI Platform products. This Performance Analytics solution enables you to analyze your Application Vulnerability Management process through essential metrics. Note that this content pack requires a separate subscription from the ServiceNow® Store and is not automatically installed with the Vulnerability Response application.

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    Key Features

    • Performance Analytics (PA): Creates dashboards and reports on KPIs and metrics to enhance quality and cost-efficiency.
    • Application Vulnerable Item (AVI): Refers to vulnerabilities reported by third-party scanners on configuration items (CIs).
    • PA Indicator: Measures performance at regular intervals, such as tracking the Top 10 Applications with the Most Critical AVIs.
    • Dashboards:
      • My Application Vulnerabilities: Monitors the volume and progress of application vulnerabilities from detection to remediation. Available to Security Champion user group members.
      • Application Vulnerability Management (PA) Dashboard: Displays KPIs related to vulnerability risk, affected applications, and remediation trends.

    Required Roles

    • ServiceNow AI Platform Administrator (admin): Responsible for installation, activation, and system property adjustments.
    • Performance Analytics Administrator (paadmin): Manages indicators, widgets, dashboards, and data collection, and shares insights with stakeholders.

    Key Outcomes

    Utilizing the Performance Analytics for Vulnerability Response application enables organizations to efficiently track remediation target attainment and identify high-risk application vulnerabilities. The configurable dashboards allow for flexible timeframes to analyze trends, enhancing strategic decision-making in vulnerability management.

    Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution presents important metrics for analyzing your Application Vulnerability Management process.

    Overview

    The Performance Analytics for Vulnerability Response content pack is available on the ServiceNow® Store as a separate subscription. The application is not automatically installed with the Vulnerability Response application. The Application Vulnerability Response content pack is a part of the Performance Analytics for Vulnerability Response content pack.

    For more information about setting up, installing, and configuring your Performance Analytics for Vulnerability Response application, see Install and configure the Performance Analytics for Vulnerability Response [PA] application.

    Key terms

    Performance analytics (PA)
    Solution that creates management dashboards, reports on KPIs and metrics, and answers key business questions to help increase quality and reduce costs.
    Application Vulnerable item (AVI)
    An application vulnerability reported by a third-party vulnerability scanner that is present on a configuration item (CI).​
    PA indicator​
    Defines a performance measurement taken at regular intervals of an activity, or organizational behavior, for example, Top 10 Applications with the Most Critical Application Vulnerable Items.
    PA indicator source
    Data sets that filter records from one table or database view, for example, AVI Active​.
    • The the My Application Vulnerabilities dashboard tracks the volume, performance, and progress of application vulnerabilities from initial analysis/detection to containment, or remediation.
    • View remediation target attainment rates and efficiently determine which application vulnerable items (AVIs) present the most risk to your organization.

    Required roles

    The following roles and tasks are associated with this Solution:
    • ServiceNow AI Platform administrator (admin): Install and activate this Analytics and Reporting Solution and make any necessary changes to system properties.
    • Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.

    The following dashboards provide a graphical view into AVI activity to help determine remediation plans and status progress. You can focus on the KPIs associated with critical affected applications and high-visibility vulnerabilities.

    • The Application Vulnerability Management (PA) dashboard communicates KPIs for vulnerability risk and prevalence, affected applications, remediation trends, and remediation progress. The default for trends is three months but can be changed to 7 day, one month, 3 months, 6 months, YTD, 1 year, or All.
    • The the My Application Vulnerabilities dashboard tracks the volume, performance, and progress of application vulnerabilities from initial analysis/detection to containment, or remediation.
      Note:
      The My Application Vulnerabilities dashboard is a subset of the Overview dashboard and only available when a member of the Security Champion user group logs into an instance. For more information on the My Application Vulnerabilities dashboard, see My Application Vulnerabilities dashboard.