Close a customer complaint case in workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Provide a resolution and close a customer complaint case in workspace.

    Vorbereitungen

    Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

    Prozedur

    1. Navigate to Lists > Retail Customer Complaints > All.
    2. Select the case number to work on the case.
    3. Select Close Case by adding the following resolution details.
      FieldsDescription
      Resolution Code The code number of the resolution.
      Resolution notes Note about the resolution.