---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail multi-store case states

# Retail multi-store case states {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The following table lists all possible states for the Retail multi-store parent case.

## Retail multi-store parent case states {#rahi-rtmc-case-states__section_hy4_lgh_b2c}

The following table lists all possible states for the Retail multi-store parent case.

|-|-|
| **State** | **Description** |
| Draft | Indicates that parent case is still in draft state and hasn't yet been submitted. |
| Generating | Indicates that the parent case has been submitted, and child cases are currently being generated. |
| Open | Indicates that the parent case is open. |
| Canceled with error(s) | Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated will be canceled automatically, and this parent case must be re-created. |
| Closed | Indicates that the parent case is closed. |
[ ]

{#rahi-rtmc-case-states__table_o3v_pgh_b2c}

## Retail multi-store child case states {#rahi-rtmc-case-states__section_un5_qgh_b2c}

|-|-|
| **State** | **Description** |
| New | Indicates that the child case is newly created. |
| Open | Indicates that the child case is open. |
| Canceled with error(s) | Indicates that the parent case has been canceled, typically due to an instance or platform issue. Any child cases that were generated are automatically, and this parent case must be re-created. |
| Resolved | Indicates that the child case has been marked as resolved. |
| Closed | Indicates that the child case is closed. |
[ ]

{#rahi-rtmc-case-states__table_fh3_sgh_b2c}