---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a service definition for multi-store cases

# Create a service definition for multi-store cases in Retail Task Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.

## Vorbereitungen

Role required: admin{#rahi-retail-create-service-definition__p-role-request-plugin}

## Warum und wann dieser Vorgang ausgeführt wird

## Prozedur

1. Navigate to AllService Definitions.
2. Fill in the Name and ID fields.
3. In the Table field, select Retail Case \[sn_retail_case\].
4. In Multiple case creation config, select the Multiple Case Creation created for this service definition.  
   Hinweis:  
   For information, see [Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core](https://servicenow-prod.fluidtopics.net/FhwSujRWaa2CaPtnA2kWEg "Create an entity in the multiple case creation configuration table based on the mapping that you created.").
5. Fill in other fields as needed.  
   For information on these fields, see <https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/create-csm-service-definition.html.>.

## Ergebnisse

A new service definition has been created that can be leveraged to create multiple cases.