Multi-store cases can be leveraged for task management use cases such as promotions, freshness, product recall, and product counting.

This framework enables for a selection of affected retail stores which are participating in the multi-store use cases.

The retail multi-store case relies on the CSM table map entries created as part of the multi-case configuration in the new service definition that you create for creating multi-store cases.

For information on the setup process, see Configuring Retail Task Management.

Retail multi-store case process

Using Retail Task Management Core, you can create a multi-store case for their retail organization using the CSM/FSM Configurable Workspace.

Once the case is saved, the Affected Retail Stores tab appears where you can select the stores for which child cases should be created.

After selecting the Submitted case, the parent multi-store case is saved and the child case creation process begins.

For more information on this process, see Create multi-store cases in Retail Task Management Core.