---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure service definitions for multi-store case

# Configure service definitions for multi-store case creation for Retail Task Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.

## Vorbereitungen

Role required: admin{#rahi-rtmc-configure-service-definitions__p-role-request-plugin}

## Prozedur

1. Navigate to AllService Definitions.
2. Select and hold (or right-click) on the form header and select ConfigureForm Layout.
3. Move the Multiple case creation config field from Available into Selected.
4. Select Save.

## Ergebnisse

Service definitions leveraging the multi-store case creation capability are enabled through use of the Multiple case creation config field.  
Hinweis:  
Ensure that the list view is configured to include the Parent Case related list and configure the form view to remove the "assigned to" field in the Parent Case.