Track a customer complaint case in workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Track the status of a retail customer complaint case in Workspace.

    Vorbereitungen

    Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

    Prozedur

    1. Navigate to Lists > Retail Customer Complaints > All.
    2. Select the case using the case number to track the case.