Insurance Claims Core tables

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Insurance Claims Core tables

    The Insurance Claims Core module provides structured tables for managing insurance data effectively. These tables facilitate the storage and retrieval of critical information related to various aspects of insurance claims, enhancing the overall claims management process.

    Show full answer Show less

    Key Features

    • Claim Coverage: Stores details about the coverage of an insurance policy relevant to specific claims.
    • Claim Incident: Captures details about insured properties and other properties involved in the reported loss incident.
    • Claim Participant: Contains information about individuals or entities involved in the claim process, such as insured drivers or external evaluators.
    • Participant Role: Defines the roles of claim participants, facilitating clarity in responsibilities within the claim process.
    • Claim Reserve: Manages reserve amounts created against coverage and entity combinations to aid in financial tracking.
    • Claim Payment: Records details about payments made against reserves for settling claims.
    • Injury Incident: Details participant injuries related to claims, ensuring comprehensive records.
    • Policy Snapshot: Captures policy details at the time of an incident, including policy numbers and effective dates.
    • Claim Incident Configuration: Defines the configuration for claim incidents, including naming, iconography, and task management.
    • Itemized Loss/Expense: Tracks itemized losses and expenses associated with claims for precise accounting.
    • Baggage Incident: Documents information related to baggage loss incidents, enhancing claims handling for travel-related issues.
    • Trip Incident: Manages details about trip loss incidents, including reservation numbers and incident descriptions.

    Key Outcomes

    By utilizing these tables, ServiceNow customers can streamline insurance claims processing, enhance data accuracy, and improve overall efficiency in handling claims. The structured data management provided by these tables ensures that all relevant information is easily accessible and organized, leading to faster resolutions and improved customer satisfaction.

    This section explains the insurance tables in Insurance Claims Core and how they handle insurance data.

    Tables installed

    The following table lists the tables that are installed with Insurance Claims Core.

    Table 1. Insurance Claims Core tables
    Table Description
    Claim Coverage

    [sn_ins_claim_coverage]

    		 Stores coverage of an insurance policy for a claim.
    Claim Incident

    [sn_ins_claim_property]

    		 Stores details about the insured properties or details about the other properties that are involved in the loss incident that is reported in the claim.
    Claim Participant

    [sn_ins_claim_profile]

    		 Stores details about all the participants involved in the claim process. It can be a person or company. For example, the insured driver, the driver of another vehicle, or any external experts involved in the evaluation and so on. These details can be used as an involved entity to make a claim against a coverage or as a payee to whom a payment is made.
    Participant Role

    [sn_ins_claim_participant]

    		 Stores information about a claim participant's role, such as the injured party, the insured, the reporting party, or another role related to the claim. Extends the Customer Service table Related Party [sn_customerservice_related_party].
    Claim Reserve

    [sn_ins_claim_reserve]

    		 Stores the reserve amounts that are created against a coverage and entity combination.
    Claim Payment

    [sn_ins_claim_payment]

    		 Stores details about the payment amount that is created against a reserve for settling a claim.
    Note:
    For both claim reserve and payment, depending on the system properties, the claims approval engine for approval process might be invoked for a reserve record or payment.
    Injury Incident

    [sn_ins_claim_injury]

    		 Stores participant injury details for a claim.
    Policy Snapshot

    [sn_ins_claim_policy_snapshot]

    		 Stores policy information specific to the time of an incident date, including Policy Number, Effective Date, Expiry Date, and other details.
    Claim Incident Configuration [sn_ins_claim_incident_config] Defines the configuration for claim incidents that can be created as part of the Insurance claims application. Use this table to define the following:
    • Name and short description of the claim incident
    • Claim incident table name
    • The icon that is shown
    • Adjuster task service definition
    • Parent service definition
    • Whether the loss can be itemized
    • Whether an adjuster task is created per incident or per incident type (for example, a single task for all baggage claim incidents)
    • Display order of the service definitions in the playbook
    • Whether the service definition is shown in the UI or not

    For more information, see Claim Incident Configuration table.
    Itemized Loss/Expense [sn_ins_claim_incident_item] Stores information about the itemized losses and expenses for a claim.
    Baggage Incident [sn_ins_claim_baggage] Stores information about a baggage loss incident, such as a description of the baggage, the associated flight details, and the claimant.
    Trip Incident [sn_ins_claim_trip] Stores information about a trip loss incident, such as a description of the incident, reservation numbers, and other supporting questions.