Financial Services Operations Integration with Jack Henry jXchange

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Financial Services Operations Integration with Jack Henry jXchange enables your agents to use the lookup functionality of the Jack Henry jXchange SilverLake core banking application. By integrating the Jack Henry jXchange spoke with the Financial Services Operations, your agents can look up the information about your customers and financial accounts.

    Important:
    Starting with the Utah release, the Financial Services Operations Integration with Jack Henry Associates (JHA) jXchange application has been renamed to Financial Services Operations Integration with Jack Henry jXchange.

    Overview of the application

    The Financial Services Operations Integration with Jack Henry jXchange enables your agents to use all the FSO banking applications to look up and verify the information about your customers and financial accounts quickly.

    Key features of the integration

    With the Financial Services Operations Integration with Jack Henry jXchange, your agents can do the following tasks:
    • Integrate your customer's information and financial account data from savings, checking, and loan accounts to enable your fulfillers to create and manage cases easier.
    • Provide better and faster service for your customers, which can lead to increased customer satisfaction.
    • Enables your organization to convert your end-to-end digital financial service processes.

    Learn about this integration