Preconfigured email templates in a card dispute flow
Email templates are pre-formatted files that you can use to start creating email notifications.
The card dispute flow provides a set of preconfigured email templates, ready for use. Agents and managers can use these templates to communicate with end users. These templates are designed to work seamlessly throughout the dispute resolution process. You can choose to use these templates as is or customize them according to your own requirements.
The following table lists the preconfigured email templates in a card dispute flow.
| Template Name | Description |
|---|---|
| Dispute submission [case.dispute.submission] |
Template that sends out an acknowledgement to notify users that the case has been submitted. |
| Dispute transaction immediate provisional credit [dispute_transaction.ipc] |
Template that notifies users about the ongoing investigation progress of their dispute case and provides a immediate provisional credit. |
| Dispute transaction final credit [dispute_transaction.final credit] | Template that notifies users of the resolution of their card dispute submission and converts the immediate provisional credit into final credit after the investigation. |
| Dispute transaction immediate final credit [dispute_transaction.imm_final_credit] |
Template that notifies users about the resolution of their card dispute submission and provides a final credit. |
| Dispute denial [case.dispute.denial] |
Template that notifies users that their dispute submission is denied. |
The following example shows a sample email template.