Understanding FSO Core relationships

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Understanding FSO Core relationships

    This section outlines the key tables and relationships within the Financial Services Operations (FSO) Core application, crucial for effective data management and enhanced system functionality. The FSO Core is integrated with Financial Services Operations applications but can also function independently with its data model.

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    Key Features

    The FSO Core has specific dependencies that are essential for its operation:

    • Customer Service Management (CSM) - com.sncustomerservice
    • Expanded Model and Asset Classes - com.snent
    • Install Base - com.snc.installbase

    Starting with the Vancouver release, FSO Core tables will utilize child tables of the Expanded Model and Asset's base Service model to classify different service models within the Configuration Management Database (CMDB).

    Key Outcomes

    Understanding the relationships among the FSO Core data model tables, as depicted in the accompanying diagram, helps streamline data management. The data model employs various tables from ServiceNow's AI Platform, CSM, and CMDB applications to store vital information, including:

    • Business location - Records business locations.
    • CSM Case - Manages patient-related cases.
    • Product Specification - Defines products or services sold to customers.
    • Sold product - Records products purchased by patients.

    This structured approach ensures that customers can efficiently manage their financial services data within the ServiceNow platform.

    This section describes the key tables in FSO Core and their relationships. Understanding these relationships helps you manage data effectively and enhances system functionality.

    The Financial Services Operations Core application is automatically installed with any of the  Financial Services Operations applications but can also be installed independently for a basic configuration using only its data model.

    The following table lists this application's dependencies:
    Table 1. Plugin dependencies for Financial Services Operations Core
    Name Value
    Customer Service Management (CSM) com.sn_customerservice
    Expanded Model and Asset Classes com.sn_ent
    Install Base com.snc.install_base
    Important:
    Starting with the Vancouver release, the Financial Services Operations Core model tables will use child tables of Expanded Model and Asset's base Service model [cmdb_service_product_model] to classify different service models within the Configuration Management Database (CMDB). For more information, see Expanded Model and Asset Classes

    Financial Services Operations Core data model diagram

    The following diagram shows the tables and their relationships that build the Financial Services Operations Core data model.

    Figure 1. Financial Services Operations Core table relationship
    Diagram illustrating the FSO Core data model.

    Using ServiceNow AI Platform, Customer Service Management (CSM) tables

    The Financial Services Operations data model uses the following tables included within the ServiceNow AI Platform, Customer Service Management (CSM), and Configuration Management Database (CMDB) applications to store data.

    Table 2. ServiceNow AI Platform, CSM, and Configuration Management Database (CMDB) tables used in the Financial Services Operations data model

    Table

    Description

    Application

    Business location [sn_csm_business_location]

    Provides the business location records.

    CSM

    Case [sn_customerservice_case]

    Provides the cases for patients associated with customer contact records.

    CSM

    Characteristic [sn_prd_pm_characteristic]

    Provides the attributes available for a product.

    CSM

    Characteristic Option [sn_prd_pm_characteristic_option]

    Provides the options for attributes available for a product.

    CSM

    Consumer [csm_consumer]

    Provides patient records associated with consumer records.

    CSM

    Consumer profile [sn_csm_consumer_profile]

    Provides multiple consumer profiles.

    CSM

    Household Member [csm_household_member]

    Provides records of the patient members who have been added to a household.

    CSM

    Location [cmn_location]

    Provides addresses associated with a patient.

    ServiceNow AI Platform

    Product Specification [sn_prd_pm_specification]

    Defines, at a functional level, a product a service provider sells to the customer.

    CSM

    Sold product [sn_install_base_sold_product]

    Provides the product purchased by a patient as a customer and references the Product Model [cmdb_model] table or Service Model [cmdb_service_product_model] table for a customer (customer account or consumer).

    ServiceNow AI Platform

    Specification [sn_prd_pm_specification]

    Provides the base table for specifications included in the industry vertical applications.

    CSM

    Specification Characteristic [sn_prd_pm_specification_characteristic]

    Provides the characteristics for product, service, and resource specifications.

    CSM

    Task [task]

    Provides a series of standard fields used on each of the tables that extend it.

    ServiceNow AI Platform