Work on a treasury task for due diligence or fulfillment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Work on a treasury task to perform due diligence or fulfillment activities for the parent treasury service case.

    Before you begin

    Role required: sn_bom_treasury.agent or sn_bom_treasury.agent_connector

    Important:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.

    About this task

    A treasury workflow automatically generates treasury tasks for the following activities in a treasury case:
    • Perform due diligence
      Note:
      This task is generated only for an RDC treasury case.
    • Activate treasury service in core system
    • Send treasury service activation email to the customer
    • Initiate customer training for the treasury service

    If assignment rules are configured, the task is automatically assigned to a treasury agent. The treasury agent can use the case playbook or the task form to work on a treasury task.

    Procedure

    1. Navigate to All > Financial Services Operations > Workspace.
    2. Select the lists icon (lists icon).
    3. Open the task from the case playbook or the treasury task list.
      OptionSteps
      From the case playbook
      1. In the Lists tab, under Treasury Service Cases, open the case list.
      2. In the list, select the case that contains the treasury task.
      3. Select the Playbook tab.
      4. Under the Due diligence or Fulfilment stage, select the task activity to work on.
        Note:
        The Due diligence activity is available only for an RDC treasury case.
      From the Treasury task list
      1. In the Lists tab, under Treasury Tasks, open the task list.
        • For your assigned tasks, click Assigned to me.
        • For all treasury tasks, click All.
      2. In the list, select the task that you want to work on.
    4. To work on a task that is not assigned to you yet, assign it to yourself by clicking Assign to me.
    5. Finish the work that is required to complete the treasury task in your core banking system.
    6. Optional: In the Work notes field, enter any comments.
    7. Close the task from the playbook activity or the treasury task form.
      • In case playbook, click Mark complete to close the task.
      • In task form, click Close to close the task.

    Result

    The treasury task moves to the Closed Complete state.