Dispute manager workspace
As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.
To access the dispute manager workspace page, you need to have one of these roles: sn_bom_credit_card.admin or sn_bom_credit_card.dispute_manager role.
The workspace has a simple interface that provides you with a list of high-level summaries and the dashboards of the team cases, including:
- Pending approval tasks
- Team's open cases
- SLA Breached Cases
- SLA at risk
Note:
As a dispute manager, you can also act as a fullfiller and submit tasks for approval.
The following example shows the landing page of a dispute manager.