Unable to sign or submit the WSUD document

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This reference topic provides troubleshooting steps to resolve a customer or contact being unable to sign or submit the Written Statement for Unauthorized Debit (WSUD) document.

    Condition

    A Customer or Contact can view the document after selecting Sign document in the playbook but is unable to sign or submit the document.

    Cause

    The Signature Pad plugin (com.snc.signaturepad) isn't installed or is inactive.

    Remedy

    Procedure

    1. Verify the Signature Pad plugin is installed and active.
    2. Ask the customer or contact to reopen the document after activating the plugin.