Dispute Rules Content Pack for Mastercard
Summarize
Summary of Dispute Rules Content Pack for Mastercard
The ServiceNow® Dispute Rules Content Pack for Mastercard enables agents to intake dispute-related information through questionnaires aligned with Mastercard guidelines. This application assists in managing disputes effectively and efficiently.
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Key Features
- Dispute Questionnaire: Incorporates a questionnaire based on the Mastercard Chargeback Guide.
- Decision Table: Provides rules for chargeback eligibility following Mastercard's guidelines.
- Dispute Mapping: Ensures proper categorization and processing of disputes.
Key Outcomes
By using this application, agents can facilitate accurate reason code mapping for disputes, enhancing the ability to determine chargeback eligibility. This leads to more efficient dispute resolution and compliance with Mastercard standards.
To get started, download the application from the ServiceNow Store, and be sure to clear your cache if it does not appear in your instance. Administrators can install the application, and support resources are available for troubleshooting and further assistance.
The ServiceNow® Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines.
Get started
- Incorporate a dispute questionnaire that is based on the Mastercard Chargeback Guide.
- Provide a decision table to run chargeback eligibility rules that follow Mastercard's guidelines.
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Request Dispute Rules Content Pack for Mastercard on the store
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Before you can use Dispute Rules Content Pack for Mastercard, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance.