Exploring Now Assist for Operational Sustainability (formerly ESG)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.

    Now Assist for Operational Sustainability overview

    The Now Assist for Operational Sustainability Management is designed to enable you to leverage various Now Assist skills and agentic workflows focused on Operational Sustainability Management. Now Assist for Operational Sustainability Management is available based on entitlements.

    Now Assist for Operational Sustainability benefits

    The generative AI skill in the Now Assist for Operational Sustainability Management application offers the following benefits:

    • Automation of operational sustainability data processes, reducing manual effort in collecting, validating, and reporting of data.
    • Minimized human intervention in repetitive tasks, enabling operational sustainability teams to focus on strategic initiatives and compliance goals.
    • Accelerated data processing and reporting, enabling faster turnaround for audits and disclosures.
    • Scalable and future-ready framework, supporting integration of new operational sustainability skills and workflows for evolving regulatory requirements.

    Now Assist for Operational Sustainability skills

    The following generative AI skill and agentic workflows are available in Now Assist for Operational Sustainability:
    Skill Description User
    Document Intelligence for Utility Invoices Streamlines data management by automating the extraction of utility bill data, including consumption, billing dates, amounts, and units of measurement, within the Operational Sustainability Workspace. For more information, refer to Document intelligence for utility invoices. sn_esg_gen_ai.docintel_user