Configure Now Assist for Operational Sustainability (formerly ESG)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have the admin role, you can configure the Now Assist for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.

    Now Assist for Operational Sustainability Configuration overview

    Use the Now Assist Admin console to configure Now Assist for Operational Sustainability. This console contains everything that you must install the plugins and configure the generative AI skills. For additional information, see Now Assist Admin console.

    You can access the Document Intelligence for Utility Invoices skill from the Now Assist Admin console.
    Note:
    Now LLM Service is the only provider for this Now Assist application's skills.

    For earlier versions, go to Application Manager to upgrade it to a later version.

    Now Assist for Operational Sustainability plugins

    You can install the Now Assist for Operational Sustainability plugin (com.sn_esg_gen_ai). This store app has the following dependencies:
    • Now Assist Platform
    • Environmental, Social, Governance Management
    For information about the installation process, see Install Now Assist plugins.
    Note:
    For more information on Retrieval Augmented Generation (RAG) and Retention policies, see Indexed sources in AI Search and User data usage policy for Now Assist.