Using Now Assist for Operational Sustainability (formerly ESG) skills

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • If you have the sn_esg_gen_ai.docintel_user role, you can leverage the Now Assist for Operational Sustainability skill to automate the extraction of metrics data from utility invoices. Then map the extracted data to the correct metric definitions and entities.

    The document intelligence for utility invoices reduces manual entry, and increases accuracy as it enables you to streamline the data collection process. The Document Intelligence for Utility Invoices skills automates the extraction of utility bill data, including consumption, billing dates, and amounts, within the Operational Sustainability Workspace. Then the extracted data is mapped to the correct metric definitions and entities.

    Modifying the instructions for Now Assist for Operational Sustainability skills

    Starting with the Australia release, users who have the Now Assist for Operational Sustainability plugin installed can use the document intelligence for utility invoices skill.

    To modify the instructions for the Document Intelligence for utility invoices skill, follow the steps that are mentioned in KB1806035.