Create multi-store cases

Australia Retail Industry
Release
australia
ft:locale
de-DE
ft:publication_title
Australia Retail Industry
ft:clusterId
rahi
bundleId
rahi
workflow
Customer and Industry
  • Retail
  • Explore
  • Retail case overview
  • Retail portal
  • Retail mobile application
  • Retail case types
  • Store inquiry case
  • Customer complaint case
  • HQ communications case
  • In-store operations case
  • Retail store plans
  • Configure
  • Activate plugins
  • Assign roles to Retail users
  • Configure related party configurations
  • Create a retail organization
  • Add members to a retail organization
  • Configure your organizational structure
  • Set up your retail support team
  • Add and configure the Retail KPI widget
  • Retail KPI JSON parameters
  • Manage customer complaints
  • Create a customer complaint case
  • Track a customer complaint case in workspace
  • Close a customer complaint case in workspace
  • Manage store inquiries
  • Create a store inquiry case from the Retail portal
  • Manage a store inquiry case from the Retail portal
  • Track a store inquiry case from the Retail portal
  • Create a store inquiry case from a mobile app
  • Manage a store inquiry case from a mobile app
  • Track a store inquiry case from a Retail mobile app
  • Resolve a store inquiry support request from workspace
  • Track cases and tasks from the Retail portal
  • Track your cases and tasks from the Retail portal
  • View knowledge articles
  • View associated organizations
  • Manage store plans
  • Manage questionnaires
  • Using smart assessment template designer
  • Create a questionnaire template
  • Add instructions and questions to an assessment template
  • Create a text question
  • Create a drop-down list question
  • Create a radio button question
  • Create a check box question
  • Create a number question
  • Create a reference question
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  • Add reference information to an assessment template
  • Create an assessment template category
  • Copy an assessment template
  • Scoring in assessments
  • Configure scoring for an assessment
  • Normalization in assessment
  • Score normalization
  • Configure normalization in assessment
  • Create a normalization strategy
  • Edit a normalization strategy
  • Retire a normalization strategy
  • Delete a normalization strategy
  • Manage store plans to generate cases and tasks
  • Create a store plan
  • Add HQ details to a store plan
  • Add HQ task details
  • Add store case details
  • Add store task details
  • Add affected Retail stores
  • Schedule the store plan
  • Review store plan details
  • Monitor store plans
  • Clone a store plan
  • Delete or deactivate a store plan
  • Track In-store operations cases and tasks
  • Track In-store operations cases
  • Track In-store operations tasks
  • Fulfill In-store operations cases and tasks in Retail Mobile
  • View assigned In-store operations cases and tasks
  • Filter cases and tasks
  • Work on an In-store operations case
  • Work on an In-store operations task
  • Search for cases and tasks
  • Now Assist for Retail Service Management (RSM)
  • Explore
  • Configure
  • Enable store inquiry AI agent
  • Use Now Assist for Retail Service Management (RSM)
  • Reference
  • Components installed with plugins
  • Components installed with Retail core overview
  • Components installed with Retail Mobile
  • Components installed with Retail Store Services
  • Components installed with Retail customer complaint
  • Components installed with Retail HQ Operations
  • Components installed with Retail In-store Operations
  • Components installed with Retail Playbook for Store Plan
  • Components installed with Task Plan Template Playbook
  • Components installed with PWM Playbook Activities
  • Retail organization data model
  • Retail organization data model tables
  • Retail unified case and task data model
  • Domain Separation in Retail Core
  • Retail Task Management
  • Explore
  • Retail multi-store case
  • Configure
  • Install Retail Task Management Core
  • Enable service selector for Retail Task Management Core
  • Configure service definitions for multi-store case
  • Create a CSM Table Map for Retail Task Management Core
  • Create an entity in the Multiple Case Configuration table
  • Create a service definition for multi-store cases
  • Create multi-store cases
  • Create a parent multi-store case
  • Manage child cases in Retail Task Management Core
  • Retail multi-store case states
  • Reference
  • Components installed with Retail Task Management
  • Retail Task Management Core data model

Create multi-store cases in Retail Task Management Core

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.

    1. Create a parent multi-store case in Retail Task Management Core

    2. Manage child cases in Retail Task Management Core

    3. Retail multi-store case states
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