Create or modify Field Service Agent Efficiency criteria to evaluate agent efficiency and calculate the work duration for a work order task.

Antes de Iniciar

Role required: wm_admin, wm_dispatcher

Procedimento

1. Navigate to All > Agent Efficiency > Agent Efficiency Criteria.
2. Create a new criterion or update an existing criterion.
   • To create a new criterion, select New.
   • To modify a criterion, select its name.
3. On the form, fill in or modify the fields.

   Tabela 1. Agent Efficiency criterion

   Field	Description
   Name	Name of theAgent Efficiency criterion.
   Task table	Table for which the criterion is created. This value should be Work Order Task [wm_Task].
   Active	Option to activate the criterion.

4. Select Submit.

Resultado

The Agent Efficiency criterion is created or modifications saved.

O que Fazer Depois

Create or modify an Agent Efficiency determination rule