Analyze the backlog of support work orders and identify clusters of work orders that
point to similar underlying issues by using Predictive Intelligence for Field Service Management.
Antes de Iniciar
Role required: wm_admin or wm_manager.
Procedimento
-
Navigate to .
-
Click a Cluster Id from the Cluster Summary list to view the list of related
work orders.
- Cluster concepts list the top ten most recurring words that appeared in
the short description of the work orders.
- Cluster size indicates the number of work orders in the cluster.
- Cluster quality gives a percentage value of how similar the work orders
are.