Suspend and resume SLA timing from a work order task
Pause and resume the timing on a work order SLA from a work order task.
Antes de Iniciar
Role required: wm_admin, wm_qualifier, wm_dispatcher, wm_agent, or a combination role
Por Que e Quando Desempenhar Esta Tarefa
This is useful for agents because it enables them to suspend the timing on the parent work order if they’re waiting for information or for others to perform actions.