Add a default agent work schedule
Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.
Antes de Iniciar
Role required: wm_dispatcher
The Allow Dynamic Scheduling to only use work schedule/WFO system property must be enabled before adding a default agent work schedule. Contact your administrator to turn on the Allow Dynamic Scheduling to only use work schedule/WFO system property. For more information, see Dynamic scheduling system properties.
Procedimento
- Navigate to .
- Select Work OrderTask Dynamic Scheduling Config.
-
Select the Lookup using list icon (
).
- Select a schedule.
- Select Update.