Activate Sidebar for the Field Service Mobile Agent application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.

    Antes de Iniciar

    Role required: admin

    Nota:
    Sidebar is a ServiceNow AI Platform® capability. For more information on configuring Sidebar, see Configuring Sidebar.

    For more information on how Sidebar works, see Exploring Sidebar.

    Por Que e Quando Desempenhar Esta Tarefa

    Activating this plugin enables the Sidebar feature on the Mobile Agent application.

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Sidebar for Field Service Management plugin (sn_fsm_sidebar) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Nota:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.