Use conversational search for technician support
Ask natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the ServiceNow Agent app.
Antes de Iniciar
Role required: wm_agent
Por Que e Quando Desempenhar Esta Tarefa
You can use natural language processing to pose questions in your own words and receive immediate, precise responses from the Knowledge Base. The conversational search complements these answers with relevant details and step-by-step guidance, which enhances your ability to diagnose and resolve issues efficiently. This approach ensures that you have all the necessary information to perform their tasks accurately.