Clone a request task

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Existing tasks can be cloned to create tasks with the same populated fields.

    Antes de Iniciar

    Role required: admin, ITIL, creator, or catalog admin

    Por Que e Quando Desempenhar Esta Tarefa

    In the cloning process, the following information is copied from the source task:
    • Parent request reference
    • Short description
    • Description
    • Assignment group
    • Location
    • Required skills

    Procedimento

    Open the request task and select Clone Task under Related Links.
    The application creates a task in Draft state. The Work Notes field contains the original task number and text stating that the task is a clone.