Retail mobile application
The Retail mobile plugin offers a customized mobile experience for retail operations, enabling frontline teams to manage efficiently store activities and resolve issues on the go. It provides real-time insights into key KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.
The Retail mobile app supports creation of cases through store inquiry case type. It provides real-time insights into key KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.
Menu Options
The key features that are available on the home page of the Retail mobile application:
- My Store: includes all Store inquiry cases.
- Cases: displays the Open Critical and All cases KPIs.
- Requested by me: displays cases that are requested by you.
- Quick links: displays the most frequently visited links.
- Store details: displays the details of the store.
- Store members: lists the members of the store.
- Knowledge articles: lists all the knowledge articles.
- My Work: is available only for the fulfiller for whom the cases are assigned.
- Notifications: includes all notifications.
- Saved: includes bookmark option to save link.
- Settings: includes setting options for the persona.
For information on using Retail mobile app, see the following topics: