Manage a store inquiry case from a mobile app

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

    Before you begin

    Role required: Store associate or Store manager

    Procedure

    1. On the Retail mobile app, select My Store > All cases from the menu bar.
    2. Select the case.
    3. Select Actions > Close case
      If the HQ agent requests more information, add more details. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.
    4. Select Accept to close the case.
    5. Select Reject to reopen the case.