Filter your In-store operations cases and tasks in Retail Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the filter within Retail Mobile to limit displayed cases or tasks based on specified keywords.

    Before you begin

    Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

    Procedure

    1. In Retail Mobile, select My Work.
    2. Select the Filter icon.
    3. Choose a filter type:
      • All - Filters both cases and tasks.
      • Cases - Filters only cases.
      • Tasks - Filters only tasks.
    4. Enter your filter criteria as needed in the fields which display.

      For example, if there was a product recall on biscuits, you could enter Biscuit recall to search for all cases and/or tasks with Biscuit recall in the short description.

    5. Select Apply.

    Result

    My Work now displays case and tasks as based on your specified filter criteria. To reset these filters, select Clear.