Create a CSM Table Map for Retail Task Management Core

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a CSM table map to create multi-store case configurations for use with your service definitions.

    Before you begin

    Role required: admin

    Scope required: Retail Task Management Core.

    About this task

    Retail multi-store record CSM table map creation form.

    In the preceding example, Retail Case is both the parent and child case type for this table mapping. This means that for parent cases of type Retail Case, child cases will also be of this type.

    Procedure

    1. Navigate to All and search for csm_table_map.do

      All search menu to navigate to the CSM mapping table.

    2. Press enter.
    3. In CSM Table Map, enter a mapping name.
    4. In Source Table, select the desired parent table for your multi-store cases.
    5. In Target Table, select the desired child table type for your multi-store cases.
    6. Select Submit.

    Result

    Service definitions leveraging the multi-store case creation capability are now enabled through utilization of the Multiple case creation config field.

    Once this mapping has been created, use the field mapping to define which fields are mapped from the parent to child case. This mapping should occur, at a minimum, for the following fields:

    • Description
    • Short description
    • Priority