Create New Service form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read

    • Use the Create New Service form in Operational Resilience Workspace to set up a business service and configure its related lists.

    Create New Service form

    For a description of the field values, see the following table.
    Table 1. Create New Service form
    Field Description
    Overview tab
    Importance and impact tolerance assessment Importance and impact tolerance assessment with the date and timestamp. The tab displays the importance (criticality) of the assessment and the impact tolerance in days. In the form, select View assessment to view the Importance and impact tolerance assessment.
    Details tab
    Name Name of the business service.
    Approval group Approval group that is responsible for the approval of the business service. For example, Application Development or Application Security group.
    Model ID Model ID for the business service.
    Support group Support group for the business service.
    Owned by Owner of the business service. This field is auto-filled.
    Change group Change group that is responsible for updating the business service.
    Business criticality Criticality of the business service. The available options are as follows:
    • 1—most critical
    • 2—somewhat critical
    • 3—less critical
    • 4—not critical
    Managed by User role that manages the service.
    Version Version of the business service.
    SLA Service level agreements (SLAs) for the business service.
    Used for Usage category that the service is used for. For example, Staging. The available options are as follows:
    • Production
    • Staging
    • QA
    • Test
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Location Location of the business service, such as Seattle or Fairfax.
    Operational status Operational status of the business service. The available options are as follows:
    • Operational
    • Non-Operational
    • Repair in Progress
    • DR Standby
    • Ready
    • Retired
    • Pipeline
    • Catalog
    Vendor Vendor that is responsible for operating the business service.
    Service classification Classification of the service. The available options are as follows:
    • Business Service
    • Technical Service
    • Application Service
    Comments Comments section for the business service. Typically, the Operational Resilience administrators add the comments about the business service.

    Related tabs

    In the Create New Service form, you can add a parent service, child service, and process for the business service. You can also configure the related tabs, such as the tabs for change requests, incidents, and tasks for the service. You can then view the service attributes and resilience metrics on the dashboard. The following table describes the related tabs that are associated with a service.

    Table 2. Related tabs that are associated with a service
    Related tab Description
    Parent services

    Parent services that are associated with a business service.

    The tab displays the following sample information about the parent services:
    • Name
    • Type
    • Owned by
    • Managed by
    • Operational status
    • Location
    • Parent
    Child services

    Child services that are associated with a business service.

    The tab displays the following sample information about the child services:
    • Name
    • Type
    • Owned by
    • Managed by
    • Operational status
    • Location
    • Child
    Processes

    Processes that are associated with a business service.

    The tab displays the following sample information about the processes:
    • Name
    • Owned by
    • Managed by
    • Location
    • Parent
    Dependencies Dependencies that are associated with a business service.
    The tab displays the following sample information about the dependencies:
    • Assets
    • Pillars
    • Processes
    • Child service
    Issues

    Issues that are associated with a business service.

    Beginning with the Washington DC release, you can add an existing issue with the business service or create an issue related to the business service.

    For the descriptions of the field values on the Create New Issue form, see Create New Issue form.
    High risks

    Details of the high risks that are associated with a business service.

    The tab displays the following sample information about the high risks:
    • Risk
    • Risk assessment
    • Risk statement
    • Risk response
    • Inherent risk
    • Computed inherent risk
    • Residual risk
    • Computed residual risk
    Failed controls

    Details of the failed or common controls that are associated with a business service.

    The tab displays the following sample information about the failed controls:
    • Control
    • Control objective
    • Status
    • Asset
    • Pillar
    • Process
    • Child service
    Change requests

    Change requests that are associated with a business service.

    The tab displays the following sample information about the change requests:
    • Change request
    • Short description
    • Type
    • State
    • Planned start date
    • Planned end date
    • Assigned to
    • Asset
    • Pillar
    • Process
    Tasks

    Tasks that are associated with a business service.

    The tab displays the following sample information about the tasks:
    • Short description
    • Number
    • State
    • Task type
    • Priority
    • Assigned to
    • Asset
    • Pillar
    • Process
    • Child service
    Incidents

    Incidents that are associated with a business service.

    The tab displays the following sample information about the incidents:
    • Incident
    • Short description
    • Owner
    • Opened
    • Caller
    • Priority
    • State
    • Category
    • Assignment group
    • Assigned to
    • Updated
    • Updated by
    • Asset
    • Pillar
    Outages

    Outages that are associated with the current service. You can create an outage for the service.

    The tab displays the following sample information about the outages:
    • Outage
    • Type
    • Begin
    • End
    • Asset
    • Pillar
    • Process
    • Child service
    Importance and impact assessment

    Importance and impact assessment that is done for the service.

    The tab displays the following sample information about the assessment:
    • Name
    • Importance
    • Impact tolerance
    • Owner
    • Approver
    • Updated
    Scenario analysis

    Scenario analysis that is associated with a business service.

    The tab displays the following sample information about the scenario analysis:
    • Name
    • Owner
    • Analysis approver
    • Updated
    Business continuity plans List of the Business continuity plans that are associated with a business service.
    Vulnerability response Details of the responses that are associated with a business service.
    Infrastructure relationships Infrastructure relationships panel that shows the dependency view for a business service. For example, you can view the servers and services that are associated with a business service in the dependency view.