Roles installed with Privacy Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Roles Installed with Privacy Management

    The GRC: Privacy Management application includes specific roles designed to facilitate effective privacy compliance management across an organization. Each role has distinct responsibilities to ensure privacy regulations are met and maintained.

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    Key Features

    • Privacy Analyst: Manages the privacy compliance for their processing activities, including conducting privacy impact assessments and monitoring control effectiveness.
    • Privacy Manager: Oversees the organization’s overall privacy compliance, develops policies, and reports compliance status to management.
    • Privacy Admin: Configures privacy management solutions and automates privacy assessment processes.
    • Privacy Assessment Responder: Engages in privacy assessments and can submit privacy requests.
    • Privacy Business User: Edits assigned processing activities and responds to assessments.
    • Privacy Developer: Creates custom scripts related to privacy management.
    • Privacy Employee User: Allows employees to request privacy assessments and report violations via the Employee Center.
    • Lite Operator Roles: Provide limited access for responding to assessments and managing processing activities within the GRC: Privacy Lite User application.

    Key Outcomes

    By utilizing these roles effectively, ServiceNow customers can ensure compliance with privacy regulations, streamline privacy management processes, and foster a culture of accountability and awareness regarding data privacy within their organizations. Each role contributes to a structured approach to managing privacy risks and maintaining compliance, ultimately enhancing the organization’s overall privacy posture.

    The GRC: Privacy Management application installs the roles for the privacy analyst, the privacy manager, and the privacy administrator to perform their respective tasks.

    Table 1. Roles and their descriptions
    Role title [name] Description Contains roles
    Privacy Analyst

    [sn_privacy.analyst]

    Privacy analysts are responsible for managing the privacy compliance posture of the processing activities owned by them.​ They perform the following tasks:
    • Assess the processing activities regularly by sending and reviewing privacy impact assessments​.
    • Work with the management and business users to identify and manage controls related to a processing activity​.
    • Manage and resolve the concerns of business users about compliance-related issues and policy exceptions​.
    • Test and monitor control effectiveness​.
    • sn_grc_workspace.task_reader
    • sn_risk_advanced.ara_approver
    • sn_risk_advanced.ara_assessor
    • sn_risk.user
    • sn_compliance.user
    • sn_privacy_case.privacy_case_analyst
    Privacy Manager

    [sn_privacy.manager]

    Privacy managers are responsible for managing the overall organization level privacy compliance posture.​ They perform the following tasks:
    • Develop and implement privacy regulations, authority documents,​ and policies.
    • Review privacy regulatory requirements and policies​.
    • Design and monitor controls to deal with violations of privacy regulations and internal policies.​
    • Plan privacy programs and scope entities.
    • Creating privacy impact assessment templates.​
    • Continuously monitor control effectiveness and recommend effective improvements.
    • ​ Supervise the privacy compliance team.​
    • Report to management and the Board of Directors on compliance posture​.
    • Discover who is implementing privacy regulation for the first time in their organization.
    • sn_compliance.manager
    • sn_privacy.analyst
    • sn_risk.manager
    • sn_grc_workspace.task_admin
    • sn_compliance.attestation_creator
    • sn_grc_reg_change.manager
    • sn_privacy_case.privacy_case_manager
    Privacy Admin

    [sn_privacy.admin]

    Privacy administrators administer the privacy policy and compliance management. ​ Users assigned this role are responsible for configuring privacy management solutions as per the privacy team's requirements.​ They perform the following tasks:
    • Configure privacy impact assessments and automated flows to trigger assessments​
    • Configure rules to auto-create processing activities ​out of privacy screening assessments.
    • Monitor the ServiceNow AI Platform dependencies with other applications and modules.
    • Can read the scripts under Processing activity script configurations related list.
    • sn_privacy.manager
    • sn_risk_advanced.ara_admin
    • sn_compliance.admin
    • sn_privacy_case.privacy_case_admin
    Privacy assessment responder

    [sn_privacy.assessment_responder]

    Privacy assessment responders can respond to the privacy assessments as key stakeholders. They can also raise privacy requests from the portal.
    • sn_grc_workspace.task_reader
    • canvas_user
    Privacy business user

    [sn_privacy.business_user]

    Privacy business users can edit the assigned processing activities in the Discover state, and also respond to the assessments.
    • sn_grc_workspace.task_reader
    • canvas_user
    • sn_privacy_case.privacy_case_business_user
    • sn_grc.business_user
    Privacy developer

    [sn_privacy.developer]

    Privacy developers can write custom scripts sn_privacy.admin
    If the Privacy Employee User application is installed, then the following roles are available.
    Privacy employee user

    [sn_privacy_emp.privacy_employee]

    Enables your employees to perform the following operations from the Employee Center:
    • Proactively request privacy impact assessments (PIAs) for new implementations, applications, and processes from the Employee Center.
    • Report privacy cases related to data privacy policy and regulatory violations.
    • Read and acknowledge organizational privacy policies
    • Create policy exceptions.
    • Create privacy issues.
    • sn_grc.issue_employee_user
    • sn_compliance.policy_ack_employee_user
    • sn_compliance.policy_exception_employee_user
    If the GRC: Privacy Lite User application is installed, then the following roles are considered as lite operators.
    • sn_privacy.assessment_responder
    • sn_privacy_case.privacy_case_business_user
    • sn_privacy.business_user
    • sn_grc_pdr.data_owner_admin

    Users with the lite operator role can do the following:

    • Respond to privacy assessment tasks as business users.
    • Work on the processing activity as a business user when it’s assigned to you to collect the required details.
    • Respond to the processing activity's criticality risk assessments and object-based assessment.
    • Respond to the detailed privacy risk assessments on each risk identified on a processing activity.
    • Work on breach assessments and other privacy case tasks.
    • Respond to the assessment and investigation tasks assigned by the privacy team.
    • Work on personal data rights action tasks to handle data according to the requester's requests.
    • Respond to the assigned control attestations.
    • View, update, and close assigned issues.
    • Create, update, and close assigned remediation tasks.
    • Respond to the assigned manual indicator tasks.