Add a service and begin the Importance and impact tolerance assessment
Add a service to your Importance and impact tolerance assessment. With this assessment, you can get an idea about the impact that these possible disruptions can have on your business service.
Before you begin
Role required: sn_oper_res.manager
Procedure
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Navigate to and select the assessment that you’re working on.
The Details tab is updated with the assessment information as shown in the following example.
Figure 1. Details tab in the assessment form The Services tab is displayed for the assessment.
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Navigate to the Services tab, add services to your
assessment, and select Add.
You can add one or more services to the assessment as shown in the following example.
Figure 2. Add one or more services to the assessment In the Services tab, the associated services are listed as shown in the following example.
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Create an assessment by selecting Assess.
When you select Assess, an assessment is created in your instance.The Assessment tab is displayed in the assessment form. The following informational messages are displayed on the screen:
- An assessment is created.
- Next step: Complete the assessment and request approval (If there are no approvers, the record will move to the approved state.)
In the Assessment tab, the assessment questionnaire is displayed as shown in the following example.Figure 3. Importance and impact tolerance assessment
Result
You've updated the state of the assessment to Pending
response. The assessor of the assessment receives an email notification
with a link to the assessment.
Note:
If there are no approvers, the state of the
assessment automatically changes to the Approved
state.