User experience enhancements in the Risk Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of User Experience Enhancements in the Risk Workspace

    The latest updates in the Risk Workspace aim to enhance user experience, particularly for new Governance, Risk, and Compliance (GRC) users. The workspace now features improved views and functionalities to streamline daily tasks and facilitate better engagement with GRC processes.

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    Key Features

    • List View: A simplified display of all modules accessible via the List icon.
    • Record View: Detailed insights into records, including the hierarchy of risk statements, breaches, issues, and events.
    • Overview Pages: Summary of essential information for each record, such as KRI breaches and control failures, all accessible from the Overview tab.
    • Contextual Side Panel: Provides additional details relating to records, displayable via the reference icon.
    • Tasks Inbox: Centralized view of personal and group tasks, accessible through the Tasks icon.
    • 360° Relationship View: Visualizes connections between selected records and related objects, enhancing interaction with displayed records.
    • Breadcrumb Navigation: Offers a navigational path to track your journey through linked pages and content.
    • Consolidated Issues Page: A comprehensive overview of issue statuses including overdue issues and priorities, accessible via the Issue landing page icon.

    Key Outcomes

    These enhancements enable ServiceNow customers to efficiently manage their GRC tasks, improve navigation through related records, and easily track issues, leading to a more productive and streamlined user experience within the Risk Workspace.

    In the new workspace, several enhancements have been made to ease the way you perform your daily tasks. The user experience enhancements are useful for new GRC users or users who do not have the complete experience of GRC.

    Views of the Risk Workspace

    The new workspace offers the following views for the users.
    List view
    The list view shows a simplified list of all the modules. You can access the list view by clicking the List icon (List view icon.).
    Record view
    The record view provides detailed information about any record. For example, in the risk statement form, you can view the complete hierarchy including the parent and children of the risk statement. This view provides the complete details including important information such as open indicator breaches, open issues, open risk events and so on.

    Miscellaneous user experience improvements

    Overview pages of records
    The Overview tab of each record provides you a summary of all the information you need in a single view. For example, for a risk record you can see KRI breaches, the controls failures, the number of issues open, the open indicator tasks, the number of risks assessed and so on.
    Contextual side panel for records
    The Contextual side panel of a record provides detailed related information for the records. For example, for a risk, you can see the parent and child hierarchy. You can display and close the Contextual side panel by clicking the reference icon (Contextual side panel icon.).
    Tasks
    Tasks is a centralized task inbox that shows your tasks and your group's tasks. You can access your tasks by clicking the Tasks icon (Tasks icon. ).
    360° relationship view
    The 360º view feature enables you to view the relationships between a selected record and related objects, such as controls, risks, and entity types. The 360º view also enables you to interact with all records displayed. For more information, refer to 360° Relationship Visualization.
    Breadcrumb navigation
    The breadcrumb style navigation provides a browser path to navigate a hierarchy of linked pages with related content. The breadcrumb style navigation provides a digital trail from the user's starting point to the current content, with the ability to navigate to each link.​ For more information, refer to Breadcrumb navigation
    Consolidated issues page
    The comprehensive issue management page shows you a detailed status of your issues. For example, you can see overdue issues, issues approaching the overdue date, issues by priority and so on. You can also see the issues assigned to you and your group. This feature makes issue tracking easy. You can access your issues by clicking the Issue landing page icon (Issue landing page icon. ). For more information, refer to Issue management in the Risk Workspace.