Install Compliance Case Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can install the GRC: Compliance Case Management application (sn_comp_case) if you have the admin role.The application includes the demo data and related ServiceNow® Store applications and plugins if they aren’t already installed.

    Before you begin

    Role required: admin

    Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

    About this task

    The following items are installed with Compliance Case Management:
    • Plugins
    • Store applications
    • Roles
    • Scheduled jobs
    • Tables

    For more information, see Tables installed with Compliance Case Management and Roles installed with Compliance Case Management.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Compliance Case Management application (sn_comp_case) by using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can’t find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    6. Select Install.