Components installed with Agentic Contact Center for Banking

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn about the components that are installed with the activation of Agentic Contact Center for Banking.

    Roles installed

    Table 1. Roles installed with Agentic Contact Center for Banking
    Role title [name] Description Contains roles
    CSR Banking Business Agent [sn_fso_csr.business_agent] This role grants access to AI-assisted CSR experiences for business banking and wealth customers. Users with this role can view and edit account cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal. sn_bom.account_contributor
    CSR Banking Personal Agent [sn_fso_csr.personal_agent] This role grants access to AI-assisted CSR experiences for personal banking and wealth customers. Users with this role can view and edit consumer cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal. sn_bom.consumer_contributor