Use claim automation decision tables

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Use decision tables to define the claim automation rules in the Insurance claims application. You can review and update these rules to suit your claims workflow.

    Before you begin

    Role required: admin

    About this task

    You can create and add input parameters to the Insurance claims automation rules decision tables based on your specific business requirements. By doing so, you can further customize your claims workflow automation, ensuring that the decision table aligns with your organization's processes. As an example, the Claim triage rules are provided with this application.

    If you add new input parameters, you can also add or modify the corresponding subflows. This adjustment ensures that the subflow properly passes the new parameters to the decision table, which allows it to function correctly with the updated logic.

    Procedure

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Select Decision tables.
    3. Open the decision table.
      The decision table Insurance claims triage rules are included with this application.
    4. Review and update the conditions in the decision table as required.