Components installed with Financial Services Business Deposit Operations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Components Installed with Financial Services Business Deposit Operations

    The Financial Services Business Deposit Operations application installs various components essential for managing deposit services, including tables, user roles, scheduled jobs, plugins, and store applications. This setup supports efficient operations and enhances customer service capabilities.

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    Key Features

    • Plugins Installed:
      • Customer Service: Extends tables from the Customer Service Management application into Financial Services Operations.
    • Store Applications Installed:
      • Financial Services Operations Core: Manages customer data for deposit service requests.
      • Document Processor: Facilitates document management tasks within deposit operations workflows.
      • Playbooks for Customer Service Management: Visualizes business process workflows for consistent responses.
      • CSM Contributor User: Allows middle office teams to create cases for customer requests.
    • Roles Installed:
      • Deposit admin: System administrator role for managing deposit operations.
      • Deposit agent: Responsible for creating and managing deposit service cases.
      • Deposit contributor: Assists in managing deposit service cases and tasks.
      • Deposit agent connector: Works on deposit cases for accounts managed by them.
      • Deposit manager: Access to performance reports and process mining projects.
      • Deposit viewer: Read-only access to deposit service cases and related data.
    • Tables Installed:
      • Deposit Base: Extends the Deposit Base table for business deposit service case management.
      • Deposit Operating Instruction: Stores operating instructions for deposit cases.
      • Business Deposit Service Case: Manages all business deposit cases.
      • Business Deposit Task: Stores tasks related to business deposit cases.

    Key Outcomes

    By utilizing the components installed with the Financial Services Business Deposit Operations application, ServiceNow customers can streamline their deposit service operations, enhance case management, and improve overall efficiency in handling customer requests. This results in a more organized and responsive service environment for business deposit operations.

    Several types of components are installed with installation of the Financial Services Business Deposit Operations application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren’t already installed.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Plugins installed

    Plugin Description
    Customer Service

    [com.sn_customerservice]

    		 Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

    Store applications installed

    Store application Description
    Financial Services Operations Core Stores the customer data that is needed to make deposit service requests. For more information, see Financial Services Operations Core.
    Document Processor Enables management of document services tasks that are used in Financial Services Business Deposit Operations workflows. For more information, see Integrating with Document Processor.
    Playbooks for Customer Service Management Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.
    CSM Contributor User Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.

    Roles installed

    Role title [name] Description Contains roles
    Deposit admin

    [sn_bom_deposit_b2b.admin]

    		 Application-specific system administrator role for deposit operations that can:
    • Grant deposit operations roles
    • Delete deposit service cases and tasks
    • Configure the deposit operations application
    • Create and modify deposit service definitions
    • Read, write, and create access to deposit data
    • sn_bom.service_definition_admin
    • sn_bom_deposit_b2b.agent
    • sn_bom_deposit_b2b.manager
    Deposit agent

    [sn_bom_deposit_b2b.agent]
    • Create deposit service cases and enter case data
    • View the overall status of cases
    • Work on deposit service cases and tasks
    • sn_bom_document.b2b_viewer
    • sn_bom.b2b_agent
    • sn_bom_document.b2b_collector
    • sn_bom.deposit_account_viewer
    Deposit contributor

    [sn_bom_deposit_b2b.contributor]
    • Create deposit service cases and enter case data
    • View the overall status of cases
    • Work on deposit service cases and tasks until the Initiate and review stage
    Important:
    For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see Roles and Personas.
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.account_data_viewer
    • sn_customerservice.csm_workspace_user
    • sn_bom.b2b_contributor
    • sn_bom.deposit_account_viewer
    • sn_bom_document.b2b_collector
    Deposit agent connector

    [sn_bom_deposit_b2b.agent_connector]
    • Create deposit service cases and enter case data
    • View the overall status of cases
    • Work on deposit service cases and tasks to fulfill requests for accounts managed by them
    Important:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.viewer
    • sn_bom.account_data_viewer
    • sn_bom.agent
    • sn_bom.deposit_account_viewer
    • sn_bom_document.b2b_collector
    Deposit manager

    [sn_bom_deposit_b2b.manager]
    • View the Performance Analytics reports in the deposit operations dashboard
    • Use Process Mining projects for deposit operations processes
    		 sn_bom_deposit_b2b.agent
    Deposit viewer

    [sn_bom_deposit_b2b.viewer]

    		 Has read-only access to all deposit service cases and related data
    • sn_bom.service_definition_read
    • sn_bom.account_data_viewer
    • sn_bom.deposit_account_viewer

    Tables installed

    Table Description
    Deposit Base

    [sn_bom_deposit_b2b_base]

    		 Business Deposit Service Case table extends the Deposit Base table. Deposit Base table extends the Financial Services Base [sn_bom_case] table.
    Deposit Operating Instruction

    [sn_bom_deposit_b2b_operating_instruction]

    		 Stores all operating instructions for all business deposit cases.
    Business Deposit Service Case

    [sn_bom_deposit_b2b_service]

    		 Stores all business deposit cases. This table extends the Deposit Base [sn_bom_deposit_b2b_base] table.
    Business Deposit Task

    [sn_bom_deposit_b2b_task]

    		 Stores all deposit tasks for all business deposit cases. This table extends the Financial Task [sn_bom_task] table.