Now Assist for Vulnerability Response

  • Release version: Yokohama
  • Updated September 3, 2025
  • 2 minutes to read
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    Summary of Now Assist for Vulnerability Response

    Now Assist for Vulnerability Response is a ServiceNow application designed to help vulnerability managers and analysts evaluate exposure to critical vulnerabilities and monitor Service Level Agreement (SLA) compliance for vulnerable items. It leverages generative AI to provide insights that support effective vulnerability management within your organization.

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    Key Features

    • Generative AI Skills and Agentic Workflows: Configure AI-driven skills and activate automated workflows to enhance vulnerability response processes.
    • AI Agent Collection: Access and utilize AI agents tailored for vulnerability response tasks, streamlining analysis and decision-making.
    • Regional and Compliance Considerations: Availability of AI models and Now Assist features may vary based on customer location, data center environment, and regulatory compliance such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers.

    Data Processing and Collection

    • Data from your ServiceNow instance is transferred securely to a centralized ServiceNow environment, which may be hosted in different geographic regions or third-party cloud providers like Microsoft Azure, all managed under ServiceNow's internal policies and compliance standards.
    • The application collects inputs, outputs, and edits related to vulnerability data and Configuration Management Database (CMDB) items to improve ServiceNow’s AI models and technologies.
    • Customers have the option to opt out of future data collection to maintain control over their data sharing preferences.

    Helpful Resources

    • Security Operations Resource Library and community forums for guidance and best practices.
    • Known Error Portal for troubleshooting known issues.
    • Customer Service and Support for personalized assistance.

    Use the Now Assist for Vulnerability Response application to help your vulnerability managers and analysts assess your potential exposure to critical vulnerabilities and gain insight into your Service Level Agreement (SLA) compliance for vulnerable items.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.