Telecommunications, Media, and Technology (TMT)
The ServiceNow® Telecommunications, Media, and Technology (TMT) unifies customer care, order management, network operations, and partner ecosystems on one AI-powered platform to modernize service provider operations.
Built for service providers and technology companies, it enables businesses to scale and capitalize on the fast-growing "everything-as-a-service" opportunity by streamlining complex processes, automating workflows, and improving service delivery across customer, network, and partner interactions.
TMT brings together legacy systems, streamlines service fulfillment workflows through automation, enables real-time management of network inventory, and coordinates complex processes involving customers, the network, and partners.
- Key benefits
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- Reduce operational costs through process automation and system consolidation.
- Accelerate time-to-market with out-of-the-box workflows for service activation and order management.
- Improve customer experience with real-time visibility, intelligent alerting, and proactive issue resolution across the entire customer life cycle.
- Real-time visibility across systems helps agents resolve issues on first contact and reduce escalations.
- Improve agent efficiency with real-time visibility across systems that enables first-contact resolution and reduces escalations.
| Solutions | Overview | Applications |
|---|---|---|
| Telecom Service Management (TSM) | Telecommunications Service Management (TSM) breaks down siloed legacy systems with a unified AI platform that connects service and network operations. Built with industry standards and AI capabilities, TSM enables faster adoption, reduces operational costs, and enhances customer loyalty for telecommunications providers. |
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| Technology Provider Service Management (TPSM) | Technology Provider Service Management (TPSM) automates work for technology providers to reduce contact center volumes, boost agent productivity, and maximize customer lifetime value. By embedding continuous AI innovation across customer-facing and internal workflows, TPSM enables as-a-service business models that accelerate value, fuel growth, and reduce costs. |
For information on other telecommunication applications, see List of applications.
List of applications
Additional resources
- Learn more about what's new and changed, see the Telecommunications, Media, and Technology release notes.
- Learn about Customer Service Management at Customer Service Management
- Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications, Media, and Technology (TMT) features at Now Create.
- Access real-time courses, self-paced training, and career resources at ServiceNow University
- Find useful resources related to your role and explore best practices at the Customer Success Center.
- Connect with other Telecommunications, Media, and Technology (TMT) users at Now Community.