Using alternative dispute resolution case Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraUse the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently. View an Alternative Dispute Resolution case recordView the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.Create an Alternative Dispute Resolution caseCreate an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.Conceitos relacionadosAlternative dispute resolution management
Using alternative dispute resolution case Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraUse the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently. View an Alternative Dispute Resolution case recordView the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.Create an Alternative Dispute Resolution caseCreate an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.Conceitos relacionadosAlternative dispute resolution management