Capture initiator details form

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • The Capture initiator details form enables you to collect the complaint requester details for an Alternative Dispute Resolution (ADR) case.

    Tabela 1. Capture initiator details form
    Field Description
    Consumer Consumer who submitted the complaint.
    Contact Contact of the business customer who submitted the complaint.
    Account Business customer who submitted the complaint.
    Complaint submitted by Type of complaint stakeholder. Select one of the following.
    Regulatory
    A statutory authority that oversees compliance and investigate or act on complaints.
    Legal guardian
    A person legally authorized to act on behalf of another individual in raising or managing a complaint.
    Customer
    Consumer or business customer.
    Legal firm
    A law firm that represents a party in handling a complaint.
    Initiator name Name of the complaint stakeholder.
    Nota:
    If Customer is selected in the Complaint submitted by field, the field label changes to Name.
    Preferred contact method of initiator Mode of communication with the complaint stake holder.
    Nota:
    If Customer is selected in the Complaint submitted by field, the field label changes to Preferred mode of communication.
    Initiator email id Email id of the complaint stakeholder.
    Nota:
    If Customer is selected in the Complaint submitted by field, the field label changes to Email id.
    Initiator mobile number Mobile number of the complaint stakeholder.
    Nota:
    If Customer is selected in the Complaint submitted by field, the field label changes to Mobile number.
    Initiator address Address of the complaint stakeholder.
    Nota:
    If Customer is selected in the Complaint submitted by field, the field label changes to Address.
    Regulatory body name Name of the third party regulatory body based on the location.
    Intake channel Channel through which the complaint progress must be communicated.
    External reference number Reference number related to your complaint.