Now Assist for Software Asset Management (SAM) AI agent collection to create software reclamation rule

  • Release version: Yokohama
  • Updated August 7, 2025
  • 2 minutes to read
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    Summary of Now Assist for Software Asset Management (SAM) AI agent collection to create software reclamation rule

    The Create software reclamation rule agentic workflow in ServiceNow’s Software Asset Management (SAM) automates the identification and creation of software reclamation rules. This process aggregates software usage data to pinpoint unused software products that lack reclamation rules but are good candidates for reclamation. Automating this reduces manual review efforts, improves license utilization, accelerates turnaround times, boosts operational efficiency, and enhances user satisfaction.

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    How It Works

    The AI-driven workflow leverages an AI agent to analyze software usage and spend metrics, then suggests reclamation rules to recover licenses for overlooked software. The workflow requires the samadmin role and can be initiated from multiple locations:

    • Software asset overview page: Via the Activity center, by selecting suggestions in the Reclamation rules box and using the Now Assist panel.
    • Publisher details page: By selecting a publisher’s product and using the Removal candidates tab with the Now Assist panel.
    • License operations page: Through Administration > Reclamation Rules, creating the rule via the Now Assist panel.

    Once initiated, the AI agent performs checks on usage, spend, and other relevant metrics, then proposes reclamation rule details including the rule name and assignment group. Users can accept these details or modify parameters before confirming creation. Upon confirmation, the reclamation rule is created, linked to the relevant product, and activity logs are updated with work notes.

    AI Agent Role

    The Software reclamation rule creation AI agent is responsible for:

    • Retrieving reclamation rule suggestions based on software usage and licensing data.
    • Analyzing license utilization to identify viable reclamation candidates.
    • Generating reclamation rules automatically to streamline SAM operations.

    Benefits for ServiceNow Customers

    • Automates and scales software reclamation efforts, reducing manual workload for SAM managers.
    • Improves license compliance and cost efficiency by reclaiming underutilized software licenses.
    • Facilitates faster decision-making with AI-driven recommendations and simplified rule creation.
    • Integrates seamlessly into existing SAM workflows via multiple initiation points.

    Use the Create software reclamation rule agentic workflow to automatically create reclamation rules to aggregate usage records and to identify unused software products that lack reclamation rules but are viable candidates.

    Create software reclamation rule overview

    Use the Create software reclamation rule agentic workflow to streamline and automate the creation of reclamation rules. Create reclamation rule without having to manually review a product’s utilization and spend thereby improving license utilization, faster turnaround, improved operational efficiency, and enhanced user satisfaction.

    Create software reclamation rule agentic workflow

    Automating the creation of reclamation rules helps SAM managers to scale their reclamation efforts by automatically identifying and suggesting reclamation rules for overlooked software.

    To start the agentic workflow, you must have the sam_admin role.

    The Create reclamation rule agentic workflow can be initiated from the following pages:
    • Software asset overview page
    • Publisher details page
    • License operations page

    Depending on the page, the sam_admin role is on, follow the steps mentioned in the following table:

    Table 1. Initiating the Create reclamation rule agentic workflow
    Software asset overview page Publisher details page License operations page
    1. Navigate to the Activity center.
    2. Select suggestions in the Reclamation rules box in the Activity center.
    3. Select the sparkle icon on the top-right side of the workspace to open the Now Assist panel.

      If the Now Assist panel is already open, select the hamburger icon.

    4. Select Create reclamation rule in the Active section the Now Assist panel.
    5. Select a product from a list of products that need reclamation rules and then select Submit.

      The agentic workflow is initiated.
    1. Select a product for the specific publisher.
    2. Select the Removal candidates tab.
    3. Select Create reclamation rule.
    4. Select the sparkle icon on the top-right side of the workspace to open the Now Assist panel.

      If the Now Assist panel is already open, select the hamburger icon.

      The agentic workflow is initiated.
    1. Navigate to Administration > Reclamation Rules.
    2. Select Create reclamation rule
    3. Select the sparkle icon on the top-right side of the workspace to open the Now Assist panel.

      If the Now Assist panel is already open, select the hamburger icon.

    4. Select a product from a list of products that need reclamation rules and then select Submit.

      The agentic workflow is initiated.

    The AI agent initiates a series of checks assessing factors such as the usage of the product with regard to spend and utilization, among other metrics. After the checks are completed, the AI agent provides you with details such as the name of the reclamation rule name, the assignment group with which the reclamation rules will get created. You’re then asked if you would like to create the reclamation rule with the given details or if you want to modify any parameters such as assignment group in the reclamation rule. Mention any modifications that you want; or else confirm that you want to go ahead with the creation of the reclamation rule. After you confirm, the reclamation rule gets created along with the name of the product and a link to the reclamation rule. The Activity tab in the reclamation rule record gets updated with the relevant work notes.

    AI agents used in the Create software reclamation rule agentic workflow

    Table 2. AI agent and its role in the Create software reclamation rule agentic workflow
    AI agent AI agent role
    Software reclamation rule creation AI agent Retrieves reclamation rule suggestions, analyzes the license utilization, and generates a reclamation rule for a software product.