Submit a Return Merchandise Authorization (RMA) order to initiate the replacement or
repair of your defective enterprise assets.
Before you begin
Role required: asset or inventory_user
About this task
Note: You can submit RMA orders for serialized enterprise assets only.
Procedure
-
Navigate to .
-
From the list of available Enterprise Asset Lifecycle catalog items, select
Enterprise RMA Order.
-
In the Enterprise RMA Assets list on the Enterprise RMA Order form, select Add.
The Add Row dialog box opens.
- Optional:
In the Stockroom field, search for and select the
stockroom that the defective enterprise asset is located in.
By selecting a stockroom, you can narrow down the list of enterprise assets
that you can search and select from in the Enterprise
asset field (step
5).
If you do not select a stockroom, this field populates automatically based on
the enterprise asset that you select in the Enterprise
asset field (step
5).
-
In the Enterprise asset field, search for and select the
defective enterprise asset that you want to replace or repair through this RMA
order.
-
Select Add.
The dialog box closes and the defective enterprise asset is added to the list of Enterprise RMA Assets.
-
Repeat steps 3 to 6 for each defective enterprise asset that you want to
replace or repair through this RMA order.
Note: You can add up to 50 enterprise assets to a single RMA order.
-
Select Submit.
Result
After the RMA order is submitted successfully, you are automatically redirected to
the Service Catalog home page. A confirmation message then appears
with the RMA order number, which you can use to track and manage your RMA order.