Individual login IDs (instance security hardening)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Ensure that all users have individual user IDs, which enables auditing of all user activities.

    Note:
    Local user accounts that are not being used should have the Active flag set to false.
    • Setting the Active flag to false automatically sets the Locked Out flag to true. If the Locked Out flag is set to true, it doesn't allow that user account to authenticate to the instance.
    • Setting the Active flag to false does not remove a user from the ServiceNow AI Platform, but does remove visibility to non-admin accounts.
    • If Active flag is set to false, and Locked Out flag is also set to false, a user still is able to log in to this account.

    To learn more about user accounts, see User Administration.