SaaS License Management setup for large companies

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read
  • Set up SaaS License Management for large companies to ensure that you can view all SaaS usage data in your ServiceNow instance.

    Some large companies must update the com.snc.pa.dc.max_row_count_indicator_source system property before creating integration profiles. If either of the following is true for your company, a user with the admin role must update this property.
    • You have more than 50,000 user subscriptions for Adobe Workfront, Aha!, , Box, Calendly, Cisco Webex, Confluence Cloud, CrowdStrike, Docusign, Dropbox, G Suite, GitHub, GoTo, Looker, Microsoft Dynamics 365 and Power Apps, PagerDuty, Miro, monday.com, Rally, Roadmunk, Salesforce, Salesforce CRM, Salesforce Marketing Cloud, SmartRecruiters, Slack, Smartsheet, SAP SuccessFactors, SurveyMonkey, Trello, Workday, Workplace from Facebook, Zendesk, and Zoom combined.
    • You have more than 50,000 user subscriptions for Adobe Cloud and Microsoft Office 365 combined.
    Update the com.snc.pa.dc.max_row_count_indicator_source system property to be the greater value between your subscriptions for the two groups. For example, if you have 60,000 user subscriptions for Adobe Workfront, Aha!, , Box, Calendly, Confluence Cloud, Cisco Webex, CrowdStrike, Docusign, Dropbox, G Suite, GitHub, GoTo, Microsoft Dynamics 365 and Power Apps, PagerDuty, Miro, monday.com, Roadmunk, Salesforce, Salesforce CRM, Salesforce Marketing Cloud, Slack, SmartRecruiters, Smartsheet, SAP SuccessFactors, SurveyMonkey, Trello, Workday, Workplace from Facebook, Zendesk, and Zoom combined and 25,000 user subscriptions for Adobe Cloud and Microsoft Office 365 combined, update the property to be 60,000.
    Note:
    For more information about how to use the com.snc.pa.dc.max_row_count_indicator_source property, see Data collector properties.