Bulk import of your enterprise models and assets

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Bulk import of your enterprise models and assets

    The bulk import feature in ServiceNow allows you to efficiently transfer enterprise models and assets from another database to your ServiceNow instance using the Enterprise Asset workspace. This process includes creating an import record via an .xlsx template that you must complete with valid mandatory field values before uploading.

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    Key Features

    • Import Modes: Choose from various modes for importing or updating models and assets:
      • Create models
      • Update models
      • Create assets
      • Update assets
      • Create models and assets
      • Update models and assets
    • Templates: Download templates corresponding to the selected import mode, ensuring all mandatory fields are completed. Customization of templates is permitted by adding columns and modifying staging tables.
    • Scheduled Jobs: Various scheduled jobs are triggered based on the selected mode, managing the import and transformation processes effectively.

    Key Outcomes

    By utilizing the bulk import functionality, you can streamline the process of integrating enterprise models and assets into your ServiceNow instance, ensuring accurate data transfer and enabling efficient updates. Expect successful record creation in the ServiceNow instance after validation of the staging tables.

    Use a subflow to import enterprise models and assets of multiple types to your ServiceNow instance at one go. You can also perform a bulk update on existing models and assets.

    Overview

    Use the Enterprise Asset workspace to do a bulk transfer of all your enterprise models and asset from a different database to the ServiceNow instance.

    Create an import record by downloading a template in the form of a spreadsheet (.xlsx). Ensure that you enter valid values in all the mandatory fields before uploading the template. Attach the template to the import record and select Import to begin the import process.

    After you select Import, the EAM Bulk Import subflow gets triggered. Scheduled jobs are initiated and data in the spreadsheet is copied to the appropriate staging tables. The staging tables are validated and records are created in the ServiceNow instance.

    Modes

    Modes refer to the type of import that you want to process. There are modes for only importing models, assets, and a combined mode for both models and assets. You can choose from the following available modes:
    • Create models
    • Update models
    • Create assets
    • Update assets
    • Create models and assets
    • Update models and assets

    Templates

    Based on the mode you select in the import record, you can download the corresponding template.
    Note:
    Ensure that you enter valid values in all the mandatory fields for the import process to run effectively. For a list of all the mandatory fields, see Mandatory fields in the bulk import spreadsheets.
    Table 1. Modes and templates
    Modes Corresponding template
    • Create models
    • Update models
    		 Model template
    • Create assets
    • Update assets
    		 Asset template
    • Create models and assets
    • Update models and assets
    		 Model and asset template
    You can customize the templates to add more columns. Make the following modifications to add more columns:
    1. Add the new columns to the staging tables.
    2. Modify the list view on the Database view table [sn_eam_import_template] to include the columns you want to display in the spreadsheet. Enter the string sn_eam_import_template.list in the filter field on your instance's navigation bar.
    3. Add field mappings in the Model or Asset transform map.

    Scheduled jobs

    The following scheduled jobs execute as part of the EAM Bulk Import subflow.

    Scheduled jobs for bulk import

    The scheduled jobs execute based on the mode that you select.

    The EAM Bulk Import - Upload File job is executed for all modes. For the Create Model or Update Model modes, the EAM Bulk Import - Transform Asset doesn't execute. Similarly, for the Create asset or Update asset modes, the EAM Bulk Import - Transform Model doesn't execute.

    For example, if you select the Create models and assets mode, the scheduled job, EAM Bulk Import - Upload file uploads the data from the spreadsheet to the three staging tables. Then the Scheduled job, EAM Bulk Import - Transform Model executes the model and model component transform maps. After the model transform maps are complete, the EAM Bulk Import -Transform Asset scheduled job executes the asset transform map.

    Staging tables

    The data that you enter in the spreadsheet is copied to one or more of the following staging tables:
    • Model Import Staging [sn_eam_model_import_row]​
    • Model Component Import Staging [sn_eam_mc_import_row]​
    • Asset Import Staging [sn_eam_asset_import_row]​